7ck77 Privacy Policy — How We Handle Your Data

1. Information We Collect

7ck77 collects personal data through two primary channels: information you provide directly when you register and use the Platform, and information collected automatically as you interact with the Platform. The categories of data we collect include:

• Identity data: full name, date of birth, and government-issued identification document details provided during KYC verification.
• Contact data: mobile phone number, email address, and residential address as provided at registration or subsequently updated.
• Financial data: deposit and withdrawal amounts, transaction timestamps, payment method identifiers (mobile wallet number or card last four digits), and account balance history.
• Usage data: pages visited, games played, bet amounts, game session durations, device type, operating system, browser type, IP address, and general geographic location derived from IP.
• Communications data: records of messages exchanged between you and the 7ck77 support team, including timestamps and subject matter.

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic or biometric data, or data concerning health or sexual orientation. If you choose to provide any such information voluntarily in a support communication, we will treat it with the highest level of confidentiality and will not use it for any purpose other than resolving the specific support query.

2. How We Use Your Information

7ck77 uses personal data only for the purposes described in this Privacy Policy. The specific uses are:

• Account administration: creating and managing your player account, processing deposits and withdrawals, and maintaining your transaction history.
• Identity verification and fraud prevention: verifying that you meet our eligibility criteria, confirming your identity through KYC checks, and detecting and preventing fraudulent activity.
• Regulatory compliance: meeting our obligations under applicable anti-money-laundering laws, responsible gaming regulations, and data retention requirements imposed by payment processors.
• Customer support: responding to your queries, complaints and requests, maintaining records of support interactions for quality assurance purposes.
• Platform improvement: analysing aggregated, anonymised usage data to improve Platform performance, user experience, and game library curation.
• Marketing communications: sending you promotional offers, bonus notifications and news about 7ck77 — but only where you have opted in to receive such communications and not objected to receiving them.

3. Legal Basis for Processing

7ck77 processes personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual necessity: processing required to fulfil our contract with you — specifically, administering your account, processing transactions, and providing gaming services.
• Legal obligation: processing required to comply with applicable law, including KYC verification, anti-money-laundering checks, and mandatory data retention obligations imposed by financial regulators.
• Legitimate interests: processing for fraud detection, platform security, abuse prevention, and aggregated analytics — where our legitimate interests in running a safe and reliable platform are not overridden by your rights and interests.
• Consent: where we send you marketing communications or use non-essential cookies, we rely on your prior consent. You may withdraw consent at any time without affecting the lawfulness of processing that took place before the withdrawal.

4. Sharing Your Information

7ck77 does not sell personal data. We share personal data with third parties only in the following circumstances, and only to the minimum extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa and Mastercard receive transaction data necessary to process your deposits and withdrawals. Each processor operates under its own privacy policy and security standards.
• Game providers: Pragmatic Play, Evolution Gaming, Ezugi, Spribe and other providers receive session identifiers and bet data necessary to deliver their games within the 7ck77 platform. Providers do not receive your name, phone number or payment data.
• Identity verification services: third-party KYC providers may receive identity documents and biographical data for the sole purpose of verifying that you meet our eligibility requirements.
• Law enforcement and regulatory authorities: where we are required by applicable law, court order or regulatory directive to disclose personal data, we will comply. Where legally permissible, we will notify you before disclosing your data.

All third parties with whom 7ck77 shares personal data are required under contract to process that data only for the specific purpose for which it was shared, to maintain appropriate security standards, and to delete or return the data when no longer needed for that purpose.

5. Payment Data and Mobile Wallet Transactions

When you make a deposit or request a withdrawal via bKash, Nagad or Rocket, the transaction is processed by the respective mobile financial service provider through its own secure API. 7ck77 receives a transaction reference number and a status confirmation (success, pending or failed). We do not receive or store your full bKash, Nagad or Rocket PIN, password or full mobile wallet number. The mobile wallet number associated with your 7ck77 account is stored in a hashed format and is used solely to verify that withdrawals are directed to your own registered payment source.

For Visa and Mastercard transactions, card data is processed directly by the card payment gateway provider under PCI-DSS compliant infrastructure. 7ck77 stores only the last four digits of the card number and the card expiry month and year, sufficient to identify which card is on file without storing data that could be used to authorise a card transaction independently.

6. Cookies and Tracking Technologies

The 7ck77 Platform uses cookies and similar tracking technologies to deliver core functionality, maintain your session, and — with your consent — improve your experience and understand how the Platform is used. We use three categories of cookie:

• Strictly necessary cookies: required for the Platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core Platform features.
• Analytics cookies: used to collect anonymised data about how users navigate the Platform. This data helps us identify pages that perform poorly and areas where user experience can be improved. These cookies require your consent.
• Preference cookies: used to remember your language and display preferences so you do not need to re-enter them on each visit. These cookies require your consent.

You can manage or withdraw your consent to non-essential cookies at any time by adjusting your browser settings. Please note that disabling cookies may affect the functionality of some Platform features. 7ck77 does not use third-party advertising cookies or cross-site tracking cookies.

7. Data Retention

7ck77 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following standard retention periods apply:

Account data and transaction records are retained for a minimum of five years from account closure, in line with standard anti-money-laundering record-keeping requirements. KYC documents are retained for the same period. Communications data (support tickets and chat transcripts) is retained for two years from the date of the last communication. Usage and analytics data that has been anonymised is retained indefinitely for statistical purposes but cannot be used to identify any individual user.

8. Security Measures

7ck77 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we hold. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive data at rest, access controls that limit staff access to personal data on a need-to-know basis, regular security assessments of Platform infrastructure, and incident response procedures for detecting and containing data security events.

Despite these measures, no data transmission over the internet or method of electronic storage is completely secure. 7ck77 cannot guarantee the absolute security of data transmitted to or from the Platform. In the event of a data breach that affects your personal data, we will notify you as soon as practicable and will take all reasonable steps to contain the breach and limit any potential harm.

9. Marketing Communications

7ck77 will only send you promotional messages, bonus notifications and marketing communications where you have given your prior consent to receive them. Consent is collected at the point of account registration and can be updated at any time through your account settings or by contacting support.

You may opt out of marketing communications at any time by contacting 7ck77 support via the email address in the footer of this site and requesting removal from all marketing lists. Opting out of marketing will not affect your ability to receive transactional communications such as deposit confirmations, withdrawal notifications, account security alerts, or support responses — these are necessary for account administration and cannot be disabled.

10. Protection of Minors

The 7ck77 Platform is strictly intended for adults aged 21 years and above. We do not knowingly collect, use or retain personal data from any person under the age of 21. If we become aware that personal data from a person under 21 has been collected, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered a 7ck77 account, please contact our support team immediately using the email address in the footer of this site.

11. Changes to This Privacy Policy

7ck77 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or Platform functionality. The updated Privacy Policy will be published on this page with a revised "Last Updated" date. Where an update materially affects how we use your personal data, we will endeavour to notify you by posting a prominent notice on the Platform for at least 7 days before the change takes effect.

Your continued use of the 7ck77 Platform after an updated Privacy Policy has been published constitutes your acceptance of the revised policy. If you do not agree with any change to this Privacy Policy, you must stop using the Platform and may request account closure by contacting 7ck77 support.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a concern about how 7ck77 handles your personal data, please contact our support team using the email address displayed in the footer of this site. We are committed to resolving all data-related queries promptly and transparently.